01 · Understand
Your business
Start with your customer journey, review goals and current tools.
Discuss your needsLocal Authority System
Help customers find yourlocal business online.
Make customer feedback a consistent part of your business, with clear requests and thoughtful responses that fit the customer journey.
Great service deservesa visible reputation.Request. Respond. Grow.
Make customer feedback a consistent part of your business, with clear requests and thoughtful responses that fit the customer journey.
A consistent process for honest customer feedback
The System
Three parts of a clear local presence.
Make customer feedback a consistent part of your business, with clear requests and thoughtful responses that fit the customer journey.
Pillar 1
Get Found
Keep your Google Business Profileaccurate and useful.Make customer feedback a consistent part of your business, with clear requests and thoughtful responses that fit the customer journey.
Pillar 2
Get Trusted
Invite customers to sharehonest experiences.Plan requests and responses around your customer journey.
Pillar 3
Get Connected
Give visitorsa clear next step.Make customer feedback a consistent part of your business, with clear requests and thoughtful responses that fit the customer journey.
Your customer journey
Illustration · not search results
Discover your business
Accurate information
Read customer feedback
Honest experiences
Get in touch
A clear next step
Make each step easy to understand
These three feed each other.FirstPick brings a practical approach to customer feedback: request an honest review, respond thoughtfully, and share useful feedback with permission. The details depend on your business, customer journey, and available tools. Agree on the scope first, check the setup together, and keep the process easy for your team to understand.
The Client Roadmap
A roadmap to discuss together.
Your exact services, responsibilities and timing are agreed before work begins.
PLAN
Start with your business
- Review your services, service area, branding and existing tools.
- Confirm which customers can receive feedback requests and what permissions apply.
- Make customer feedback a consistent part of your business, with clear requests and thoughtful responses that fit the customer journey.
- Review the accuracy of your Google Business Profile and identify useful updates.
- A consistent process for honest customer feedback
PREPARE
Review the setup
- Review the agreed content and customer journey before launch.
- Confirm which connections your current tools support.
- Check the proposed review-request workflow before activation.
- Agree on any additional channels included in your scope.
MAINTAIN
Keep information useful
- Keep business information current.
- Use accurate photos and useful service details.
- Share feedback only with appropriate permission.
- Prepare thoughtful responses to customer feedback.
- Make customer feedback a consistent part of your business, with clear requests and thoughtful responses that fit the customer journey.
- Agree on the reporting and support your business needs.
REVIEW
Learn and improve
- Review the information and measures included in your agreed service.
- Discuss what is working and what needs attention.
- Adjust the process based on your business needs and customer experience.
A plan that fits your business
Tell us what you need. Scope, pricing and timing are agreed before setup.
02 · Plan
Your setup
Agree on the workflow, supported connections and customer eligibility.
Discuss your needs03 · Support
Your next steps
Confirm responsibilities, service scope and pricing before work begins.
Discuss your needsStraight Answers
Questions owners actually ask.
How does the pricing work?
We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.
Do I own the website?
We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.
What happens to my Google Business Profile if I cancel?
We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.
What do you do about negative reviews?
We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.
What if I cancel everything?
We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.
What does quarterly billing mean?
Your scope, fees and billing schedule are agreed before service begins.
I'm already a FirstPick Reviews customer. What happens to my account?
We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.
I already have a website with you. Can I get the system?
We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.
Can you support my service area?
We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.
How fast does it start working?
We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.
What if I don't like it?
We confirm the scope, timing and service details with you before setup. Use our Contact form to discuss your business.
Be the obvious choice in your town.
Start with a clear plan for requesting honest feedback. Confirm the customer journey and the tools you use, then check the experience together before making it part of your daily work.
A consistent process for honest customer feedback